Returns, exchanges & refunds

Most Shadesology products are built to order. Please read this policy before you confirm dimensions.

Made-to-order products

Custom-sized awnings, pergolas, roofs, screens and covers cannot be returned once production has started, except for documented manufacturing defects covered by warranty.

Stock accessories

Unopened stock accessories (remotes, sensors, standard cranks) may be returned within 30 days of delivery. Customer pays return shipping unless the item is defective or we shipped the wrong part.

Cancellations

Cancel in writing before production and we refund payments minus any committed freight or drawing fees. After production starts, deposits are non-refundable.

Damaged freight

Note damage on the delivery receipt and photograph the crate within 24 hours. We will repair, replace or credit as appropriate.

How to start a return

Email support@shadesology.com with your order number, or submit a service request from the Support Center.